PoolDeck
Support
PoolDeck follows your swimmers through a meet — when they’re up, how they swam, and what’s next. If something isn’t working, email us and a person will get back to you.
Contact us
Tell us the meet and, if you can, what you tapped just before it went wrong. A screenshot helps.
Signing in
Enter your email address and tap Continue. If your account has a password you’ll be asked for it; otherwise we email you a 6-digit code. Codes can take a minute to arrive — check your spam folder, or tap Send a new code.
Following your swimmers
Add your swimmers once and PoolDeck finds them in every meet their team enters. During a meet, My Swimmers shows their events and heats, and results appear as each heat finishes.
Notifications
PoolDeck can tell you when your swimmer is coming up. If notifications stop arriving, check that they’re allowed for PoolDeck in your phone’s settings, then open Notifications from the app’s menu and turn them off and on again.
Coaches and meet hosts
Questions about entries, running a meet, officials, or pairing the pool-deck iPad: email us and include your team’s name.
Your account and data
You can delete your account yourself at any time — here’s how. Read how we handle your data in our privacy policy and the terms of use.